Items are generally shipped 7-10 business days after an order is placed. This is due to the fact that all items are made by hand and made to order. We process them as fast as we can but expect longer waiting times around high volume seasons such as Christmas. You will be getting an email confirmation with your order number but if for some reason you do not, you can contact Pebby Forevee via the Contact form for verbal confirmation. But if the funds have been taken from your account, rest assured your order has been received and will be processed asap. Pebby Forevee is not responsible in the event of lost or stolen packages deemed ‘DELIVERED.’