VELVET HEADBAND // SAGE IT AIN’T SO
Contact: Please send us a customer form or email us at firstname.lastname@example.org Please know that commenting on any social media posts doesn't constitute as an effective way to get a hold of us. We get hundreds of alerts a day, so it's very likely that your comment or question posted would go unseen & we want to make sure we answer any questions you may have. Pebby responds to emails Monday-Friday and typically gets back within 24-48 hours.
Tracking: All orders will be sent a confirmation email. Please know these are automated so they may end up in your junk or spam folder depending on the settings of your inbox. (Rest assured if your bank has shown the activity, we did receive your order.) Once your item has been shipped you will get another email with tracking information. Tracking can take up to 24-48 hours to show movement.
International Orders: We are so happy you want to showcase Pebby Forevee in your own country! Please know that Pebby Forevee is not responsible for additional shipping costs that may be required upon pick up or delivery of your parcel. Please also note that Pebby Forevee is not in control of how long it takes the parcel to arrive. Customs can sometimes hold up parcels and while this is unlikely, it is also a possibility.
Exchanges: While Pebby Forevee does not offer refunds, we have an open exchange policy which entitles you to exchange for any full-priced, non-washed or worn item for ANY other item(s) for an equal or lesser value within 45 days of your purchase date. Sale items, clearance, and promo items are not exchangeable. All sales are final if placed outside the U.S. Exchanging items only applies to orders being shipped in the United States. When returning items for an exchange, please include your original packing slip with what you are exchanging for (size, color, and style). We are not responsible for any lost or stolen items being sent back to us so we strongly suggest using a tracking number. Although unlikely,please allow 1-2 weeks for your item to be processed as everything is made to order.
Ship to: Pebby Forevee PO BOX 998 PICKERINGTON OH 43147
Wholesale: Yes! We love wholesale orders! Please email email@example.com for a wholesale price list.